Effective Date: September 21, 2024
- Introduction
Our Returns and Refunds Policy outlines the procedures for returning or exchanging products purchased on our website, shopx.lk. Please review this policy carefully before placing an order.
- Eligibility for Returns
Timeframe: Items must be returned within 7 days of the delivery date.
Condition: Items must be in their original condition, unused, and with all original tags and packaging.
Exceptions: Certain items, such as personalized or custom-made products, may not be eligible for return.
- Return Process
Contact Us: Contact our customer service team at hi@shopx.lk or 077758 2416 to initiate a return.
Packaging: Package the item(s) securely, including the RA number and a copy of your order confirmation.
Shipping: Ship the item(s) to the return address provided in your return authorization.
- Refunds
Refund Method: Refunds will be issued to the original method of payment.
Processing Time: Refunds may take 14 business days to process.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
- Exchanges
Availability: Exchanges are subject to product availability.
Shipping Costs: Exchange shipping costs may apply.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We may request that you provide photos or other documentation to verify the damage or defect. We will process a replacement or refund as appropriate.
- Exceptions
Personalized or Custom-Made Items: These items are generally not eligible for return or exchange.
Sale Items: Sale items may have limited return or exchange options.
- Questions and Contact
For any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team at hi@shopx.lk or 077758 2416
අප රිටන් ක්රියාවලියට යනු ලබන්නේ ඔබ Product page තුල මිලදී ගත් භාණ්ඩය ඔබට ලැබුණු සමග වෙනසක් තිබේ නම් පමණි.(Product Details සමග නොගැලපෙ නම් පමණි). කිසිලසකත් ඔබගේ මනස වෙනස් වීම මතක් භාණ්ඩය රිටන් කළ නොහැක
We will go into the return process only if the product you purchased on the Product page is different from the one you received (only if it does not match with the Product Details). You can never return the product unless you change your mind