Legal

1. Returns Policy

We want you to be completely satisfied with your purchase from ShopX.lk. If you are not satisfied for any reason, you may return the item(s) within 7 days of receiving your order. Please follow the guidelines below to initiate the return process:

a. Contact Us: Before returning any item, please contact our customer service team at hi@ShopX.lk to obtain a Return Merchandise Authorization (RMA) number.

b. Condition of Items: Returned items must be in new, unused, and unaltered condition, with all original tags and packaging.

c. Shipping Costs: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., incorrect item shipped, damaged item).

2. Refunds Policy

a. Refund Process: Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued in the original form of payment.

b. Timeframe: Refunds are typically processed within 10 days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary based on your payment method.

c. Non-Refundable Items: Certain items are non-refundable, including [list any non-refundable items, e.g., digital products, gift cards].

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and will either send a replacement or issue a refund.

5. Cancellations

a. Order Cancellations: You may cancel your order within 6 hours of placing it. Please contact us immediately to request a cancellation.

b. Unavailable Items: In some cases, we may need to cancel an order if the item becomes unavailable. If this happens, we will notify you and issue a refund.

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team at hi@ShopX.lk .