Legal

We are committed to providing you with high-quality products and services. However, we understand that there may be instances where you may need to return or exchange a product. This Refund and Returns Policy outlines the terms and conditions governing returns, exchanges, and refunds.  

Return and Exchange Eligibility

1. Unopened and Unused Products:

   • Products must be unopened, unused, and in their original packaging.
   • Products must be returned within 7 days of purchase.

2. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact our customer support within 7 days of delivery.  
     
      
   • We will arrange for a replacement or refund, depending on availability.

Return Process

1. Contact Customer Support:

   • Contact our customer support team to initiate the return process.
   • Provide your order number, reason for return, and any relevant details.

2. Shipping:

   • You will be responsible for the shipping costs of returning the product.
   • We recommend using a trackable shipping method to ensure safe delivery.

3. Inspection:

   • Upon receipt of the returned product, we will inspect it to verify its condition.

Refund Process

1. Eligible Refunds:

   • Refunds will be processed to the original payment method.
   • Processing time may vary, but we aim to process refunds within 14 business days of receiving the returned product.

2. Refund Amount:

   • The refund amount will be the purchase price of the returned product, excluding shipping costs.

Exclusions

• Personalized or customized products are not eligible for return or exchange.
• Products that have been used or worn cannot be returned.
• Products that are not in their original condition or packaging cannot be returned.

Changes to the Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at hi@shopx.lk or  070 399 9100