Legal

Returns and Refunds Policy

1. Introduction

Our Returns and Refunds Policy outlines the procedures for returning or exchanging products purchased on our website, shopx.lk. Please review this policy carefully before placing an order.

2. Eligibility for Returns

Timeframe: Items must be returned within 7 days of the delivery date.
Condition: Items must be in their original condition, unused, and with all original tags and packaging.
Exceptions: Certain items, such as personalized or custom-made products, may not be eligible for return.

3. Return Process

Contact Us: Contact our customer service team at hi@shopx.lk or 077758 2416 to initiate a return.
Packaging: Package the item(s) securely, including the RA number and a copy of your order confirmation.
Shipping: Ship the item(s) to the return address provided in your return authorization.

4. Refunds

Refund Method: Refunds will be issued to the original method of payment.
Processing Time: Refunds may take 14 business days to process.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

5. Exchanges

Availability: Exchanges are subject to product availability.
Shipping Costs: Exchange shipping costs may apply.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may request that you provide photos or other documentation to verify the damage or defect. We will process a replacement or refund as appropriate.

7. Exceptions

Personalized or Custom-Made Items: These items are generally not eligible for return or exchange.
Sale Items: Sale items may have limited return or exchange options.

8. Questions and Contact

For any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team at hi@shopx.lk or 077758 2416